Legal

Refund Policy

Last updated: July 9, 2026

1. Overview

This Refund Policy explains how Nexora ("we", "us", "our") handles refund requests for digital products and services sold through our storefront on whop.com. By completing a purchase you agree to the terms below.

2. Our approach

We believe in long-term, cooperative relationships with our payment processor and merchant partners. If a customer, bank or merchant partner raises a concern about a transaction, our default position is to work with them constructively. In most cases we would rather refund the purchase and preserve the working relationship than dispute the request. We respond to refund and chargeback notifications from our merchant partners as quickly as possible after we receive them.

3. Digital nature of our products

All Nexora products are digital: online courses, downloadable materials, templates, and access to private communities. Access is delivered electronically immediately after a successful payment. Because the products are digital and delivered instantly, statutory rights of withdrawal for digital content may be limited once delivery has begun. Nothing in this policy limits any refund right you have under mandatory consumer-protection law in your country of residence.

4. When you can request a refund

You may request a refund in any of the following situations:

Your payment was charged but access to the product was not delivered.
The product materially differs from its description on the tier page.
You were charged more than once for the same order due to a technical error.
The purchase was made without your authorization.
You changed your mind and have not made substantial use of the materials.

5. How to request a refund

All payments are processed by whop.com, so all refund requests should be started through your Whop account so the request is linked to the original transaction. To submit a request:

Open your Whop order at whop.com/orders.
Use the "Contact seller" or "Request refund" option on the order.
Include the receipt id, the email used at checkout, and a short reason.

You can also reach us directly at info@nexora-store.org — please include the same details so we can locate the order.

6. Review and decision

We aim to acknowledge every refund request within two (2) business days and reach a decision within five (5) business days after we receive the information we need. If we approve the refund, we initiate it immediately on our side through whop.com.

7. Processing time

Once a refund is initiated on our side, the actual return of funds to your account is handled by the merchant of record (whop.com) and the card networks or payment methods involved. Timing depends on the processor and your bank and is outside our control. Typical windows are:

Card payments: 5–10 business days after the merchant processes the refund.
Local payment methods and wallets: 1–14 business days, depending on the provider.
Bank transfers: up to 30 days in some regions.

If the refund does not appear after the expected window, please contact Whop support and, if needed, ask your bank to trace the specific acquirer reference. We will provide any documentation the processor asks for to help complete the return.

8. Chargebacks and disputes

If you believe there is an issue with your order, please contact us or Whop support first — a direct refund is almost always faster than a chargeback. If a chargeback is opened, we cooperate with whop.com and the acquiring bank and, consistent with our approach in section 2, we will normally accept the refund rather than pursue a lengthy dispute unless the transaction is clearly fraudulent.

9. Non-refundable items

Time-based access that has been substantially consumed, community participation that has already occurred, and add-ons that were delivered on request (for example, one-off consultations) may not be eligible for a full refund. We will explain the reason if a request cannot be approved in full and, where possible, offer a partial refund or credit.

10. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will be announced on the site.

11. Contact

Nexora — info@nexora-store.org
Storefront: whop.com/yournexora